Terms and Conditions

Last updated: August 2026

These terms govern use of the Captivise platform operated by Captivise Ltd, company number 13042746, registered in England and Wales. Registered office: Piccadilly Business Centre, Unit C Aldow Enterprise Park, Manchester, M12 6AE.

1. About the Platform

Captivise is an online marketplace connecting customers seeking business or personal services (“customers”) with vetted service providers (“providers”). Customers submit enquiries free of charge. Providers purchase customer enquiries (“leads”) to receive contact details and project information.

2. Eligibility

You must be at least 18 years old and, where registering as a business, be duly authorised to act on its behalf. By using Captivise you confirm you meet these requirements.

3. Customer Terms

By submitting an enquiry you consent to your contact details and project information being shared with up to five matched providers who have purchased your lead. You may receive calls, emails or messages from those providers. Captivise is not a party to any contract between you and a provider and accepts no liability for provider conduct.

4. Provider Terms

Providers must maintain a valid UK business registration and the relevant licences or accreditations for their sector. Purchases are final subject to our Refund Policy. Providers must not attempt to contact customers outside the scope of the purchased enquiry or use lead data for any purpose other than responding to the specific enquiry.

5. Pricing and Payment

Lead prices are displayed before purchase and may vary by grade, sector, and time elapsed since submission (price decay). All prices are inclusive of VAT where applicable. Payment is processed via Stripe. Credit bundles are non-refundable.

6. Prohibited Conduct

Users must not: misrepresent their identity or business; submit false enquiries; resell lead data; reverse-engineer any part of the platform; use automated tools to submit enquiries or purchase leads; or conduct any activity that violates applicable law.

7. Intellectual Property

All content on captivise.com is owned by Captivise Ltd or licensed to us. You may not reproduce, distribute or create derivative works without written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Captivise Ltd is not liable for indirect, incidental or consequential losses arising from use of the platform. Our aggregate liability to any user in any 12-month period is limited to the amount paid by that user to Captivise in that period.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.

10. Changes

We may update these terms. Continued use after notice of changes constitutes acceptance. The current version is always at this URL.

11. Contact

support@captivise.com

Cookie Policy

Last updated: August 2026

This Cookie Policy explains how Captivise Ltd (company number 13042746, registered in England and Wales) uses cookies and similar tracking technologies on captivise.com.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and behaviour across visits.

2. Cookies We Use

Essential cookies are required for the site to function — including your session, basket, and login state. These cannot be disabled without breaking core functionality.

Analytics cookies help us understand how visitors use Captivise so we can improve the service. We use Google Analytics for traffic measurement and Microsoft Clarity for session recording. Data collected is anonymised and aggregated.

Functional cookies remember your choices — such as your sector preference or whether you have dismissed a notice.

Marketing cookies are set by third-party ad platforms (Google Ads, Meta) when you interact with our advertising. These may track your activity across other sites. You can opt out via the platforms’ own controls.

3. Managing Cookies

You can control cookies in your browser settings at any time. Disabling essential cookies will affect the site’s ability to function. Most browsers allow you to view, delete, or block cookies under Settings > Privacy or similar. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

4. Changes to This Policy

We may update this policy as our technology or legal obligations change. The current version is always available at this URL.

5. Contact

Questions about our cookie use: support@captivise.com or write to Captivise Ltd, Piccadilly Business Centre, Unit C Aldow Enterprise Park, Manchester, M12 6AE.

Refund Policy

Last updated: August 2026

This policy applies to lead purchases made through the Captivise marketplace by registered service providers.

1. What We Sell

Captivise sells customer enquiries (“leads”) to service providers. Each lead contains contact details and project information submitted by a customer actively seeking quotes in a specific sector. Leads are digital products delivered immediately on purchase.

2. Our Refund Commitment

We offer refunds on leads that genuinely do not meet the criteria stated at the time of purchase. Specifically, you may request a refund if:

• The contact details are invalid (wrong number, undeliverable email) and we cannot supply working alternatives within 48 hours.
• The enquiry falls clearly outside the sector or geography you purchased for.
• The customer has already been contacted by another provider who purchased the same lead as exclusive.
• The lead is a duplicate of one you purchased from us within the previous 30 days.

3. How to Request a Refund

Refund requests must be submitted within 7 days of purchase via your account dashboard under My Purchased Leads > Lead Returns. Please include the lead ID and the reason for the request. We review all requests within 2 working days and aim to resolve within 5.

4. What Is Not Refundable

• Leads where the customer has since changed their mind but was reachable at the time of purchase.
• Leads where you failed to make contact but the details were valid.
• Leads where the project value is lower than expected — our grades and scores are indicative, not guaranteed.
• Credit bundle purchases — credits are non-refundable once issued to your balance.

5. Consumer Rights

Under the Consumer Contracts Regulations 2013, digital content that has been supplied and accessed (i.e. where you have viewed the full lead details) is exempt from the standard 14-day cooling-off period. Our refund policy above applies instead.

6. Contact

Refund disputes not resolved through the in-app process: support@captivise.com. Captivise Ltd, Piccadilly Business Centre, Unit C Aldow Enterprise Park, Manchester, M12 6AE.